/* ===== V51 會員意見：手機優先跟進頁 ===== */
.feedback-page{min-height:100vh}
.feedback-topbar{
  position:sticky;top:0;z-index:50;display:flex;align-items:center;justify-content:space-between;gap:18px;
  min-height:var(--header-height,72px);padding:10px clamp(16px,4vw,40px);
  background:rgba(14,17,37,.9);border-bottom:1px solid rgba(129,143,196,.3);
  box-shadow:0 10px 30px rgba(4,6,18,.24),inset 0 -2px 0 rgba(255,122,24,.2);
  -webkit-backdrop-filter:blur(18px) saturate(1.2);backdrop-filter:blur(18px) saturate(1.2);
}
.feedback-topbar::after{
  content:"";position:absolute;left:0;right:0;bottom:-1px;height:2px;pointer-events:none;
  background:linear-gradient(90deg,transparent,var(--orange),var(--yellow),var(--cyan),transparent);opacity:.62;
}
.feedback-top-actions{display:flex;align-items:center;justify-content:flex-end;gap:12px;min-width:0}
.feedback-top-actions>span{max-width:360px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--muted);font-size:12px;font-weight:800}
.feedback-top-actions .btn{text-decoration:none;flex:none}

.feedback-shell{width:min(1120px,calc(100% - 32px));margin:0 auto 72px}
.feedback-hero{
  display:grid;grid-template-columns:minmax(0,1.25fr) minmax(280px,.75fr);gap:clamp(24px,5vw,64px);align-items:center;
  padding:clamp(42px,7vw,82px) 0;border-bottom:1px solid rgba(129,143,196,.28);
}
.feedback-hero h1{margin:.08em 0 .22em;font-size:clamp(46px,7vw,76px);line-height:1.02;letter-spacing:-.045em;text-wrap:balance}
.feedback-hero>div>p:last-child{max-width:660px;color:var(--muted);font-size:17px;line-height:1.75;text-wrap:pretty}
.feedback-promise{
  position:relative;overflow:hidden;padding:24px;border:2px solid rgba(73,225,238,.42);border-radius:22px;
  background:linear-gradient(145deg,rgba(40,48,88,.88),rgba(20,25,51,.94));box-shadow:var(--shadow-float);
}
.feedback-promise::after{
  content:"";position:absolute;right:-38px;top:-48px;width:150px;height:150px;border-radius:50%;pointer-events:none;
  background:radial-gradient(circle,rgba(73,225,238,.15),transparent 68%);
}
.feedback-promise>strong{display:block;color:var(--cream);font:900 22px/1.35 var(--font-head)}
.feedback-promise ol{display:grid;gap:10px;margin:18px 0;padding:0;list-style:none}
.feedback-promise li{display:flex;align-items:center;gap:10px;color:var(--paper);font-weight:800}
.feedback-promise li span{
  display:grid;place-items:center;width:28px;height:28px;flex:none;border-radius:9px;background:var(--ink-deep);
  color:var(--yellow);font-size:12px;box-shadow:0 0 0 1px rgba(255,211,79,.3);
}
.feedback-promise p{margin:0;color:var(--muted);font-size:12px}

.feedback-login-gate{
  max-width:760px;margin:52px auto;padding:clamp(26px,5vw,46px);text-align:center;
  border:3px solid rgba(255,211,79,.48);border-radius:22px;
  background:linear-gradient(145deg,rgba(41,47,85,.9),rgba(21,25,49,.95));
  box-shadow:0 9px 0 var(--ink-deep),var(--shadow-float);
}
.feedback-login-gate h2{margin-bottom:10px;font-size:clamp(28px,5vw,42px)}
.feedback-login-gate>p:not(.eyebrow){max-width:560px;margin:0 auto 22px;color:var(--muted)}
.feedback-login-gate .btn{text-decoration:none}

.feedback-member-content{display:grid;gap:0}
.feedback-section{padding:clamp(38px,6vw,68px) 0;border-bottom:1px solid rgba(129,143,196,.28)}
.feedback-section-head{display:flex;align-items:end;justify-content:space-between;gap:22px;margin-bottom:22px}
.feedback-section-head h2{margin:0;letter-spacing:-.025em}
.feedback-section-head>p{max-width:440px;margin:0;color:var(--muted);font-size:13px;text-align:right}
.feedback-form{
  display:grid;grid-template-columns:minmax(210px,.42fr) minmax(0,1fr);gap:18px;
  padding:clamp(20px,4vw,34px);border:2px solid rgba(112,126,174,.52);border-radius:22px;
  background:linear-gradient(150deg,rgba(35,42,79,.86),rgba(18,23,47,.93));
  box-shadow:0 8px 0 var(--ink-deep),var(--shadow-soft);
}
.feedback-form label{display:grid;gap:7px;color:var(--cream);font-size:13px;font-weight:900}
.feedback-form label:nth-of-type(2),.feedback-form label:nth-of-type(3),.feedback-form-meta,.feedback-submit-row{grid-column:1/-1}
.feedback-form input,.feedback-form select,.feedback-form textarea{width:100%}
.feedback-form textarea{min-height:190px;resize:vertical;line-height:1.65}
.feedback-form-meta{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:-8px;color:var(--muted);font-size:11px}
.feedback-form-meta output{font-variant-numeric:tabular-nums;font-weight:900}
.feedback-form-meta output.near-limit{color:var(--yellow)}
.feedback-submit-row{
  display:flex;align-items:center;justify-content:space-between;gap:20px;padding-top:18px;
  border-top:1px dashed rgba(129,143,196,.34);
}
.feedback-submit-row p{margin:0;color:var(--muted);font-size:12px}
.feedback-submit-row .btn{min-width:160px;min-height:50px}

.feedback-status-key{display:flex;justify-content:flex-end;gap:7px;flex-wrap:wrap}
.feedback-status-key span,.feedback-status{
  display:inline-flex;align-items:center;justify-content:center;min-height:30px;padding:4px 9px;
  border:1px solid currentColor;border-radius:999px;font-size:10px;font-weight:900;white-space:nowrap;
}
.feedback-status-key .pending,.feedback-status.pending{color:var(--yellow);background:rgba(255,211,79,.08)}
.feedback-status-key .in_progress,.feedback-status.in_progress{color:var(--cyan);background:rgba(73,225,238,.08)}
.feedback-status-key .completed,.feedback-status.completed{color:#86e8b7;background:rgba(121,216,92,.08)}
.feedback-status-key .dismissed,.feedback-status.dismissed{color:#c0bed3;background:rgba(168,163,196,.08)}

.feedback-history{display:grid;gap:14px}
.feedback-item{
  position:relative;overflow:hidden;padding:20px;border:2px solid rgba(112,126,174,.48);border-radius:17px;
  background:linear-gradient(145deg,rgba(34,41,78,.82),rgba(18,23,47,.9));
  box-shadow:0 5px 0 var(--ink-deep),var(--shadow-soft);
}
.feedback-item::before{content:"";position:absolute;inset:0 auto 0 0;width:5px;background:var(--feedback-accent,var(--yellow))}
.feedback-item.status-pending{--feedback-accent:var(--yellow)}
.feedback-item.status-in_progress{--feedback-accent:var(--cyan)}
.feedback-item.status-completed{--feedback-accent:var(--green)}
.feedback-item.status-dismissed{--feedback-accent:var(--muted)}
.feedback-item-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding-left:4px}
.feedback-item-head>div{min-width:0}
.feedback-item-kicker{display:flex;align-items:center;gap:7px;flex-wrap:wrap;color:var(--muted);font-size:10px;font-weight:900;letter-spacing:.05em}
.feedback-item h3{margin:5px 0 2px;font-size:19px;overflow-wrap:anywhere}
.feedback-item time{color:var(--muted);font-size:11px}
.feedback-message{margin:15px 4px 0;padding-top:14px;border-top:1px dashed rgba(129,143,196,.34);color:var(--paper);white-space:pre-wrap;overflow-wrap:anywhere}
.feedback-reply{
  margin:16px 4px 0;padding:14px 16px;border:1px solid rgba(73,225,238,.35);border-left:5px solid var(--cyan);
  border-radius:12px;background:rgba(73,225,238,.055);
}
.feedback-reply strong{display:block;margin-bottom:5px;color:var(--cyan);font-size:12px}
.feedback-reply p{margin:0;color:var(--paper);white-space:pre-wrap;overflow-wrap:anywhere}
.feedback-updated{display:block;margin:12px 4px 0;color:var(--muted);font-size:10px}
.feedback-loading,.feedback-empty{
  padding:30px;border:2px dashed rgba(112,126,174,.48);border-radius:16px;background:rgba(255,255,255,.025);
  color:var(--muted);text-align:center;
}

.feedback-footer{
  display:grid;justify-items:center;gap:8px;padding:34px 16px;text-align:center;
  border-top:1px solid rgba(129,143,196,.28);background:rgba(20,24,47,.78);
}
.feedback-footer a{color:var(--cyan);font-weight:800}
.feedback-footer p{margin:0;color:var(--muted);font-size:12px}

.member-feedback-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-top:16px}
.member-feedback-actions .btn{text-decoration:none}

/* 首頁可直接掛載的會員意見快捷鍵；彈窗開啟時會自然位於遮罩之下。 */
.feedback-fab{
  position:fixed;right:max(18px,env(safe-area-inset-right));bottom:max(18px,env(safe-area-inset-bottom));z-index:70;
  display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:50px;padding:10px 17px;
  border:2px solid var(--ink-deep);border-radius:999px;background:linear-gradient(135deg,var(--cyan),#72f0d0);
  color:var(--ink-deep);font-size:13px;font-weight:900;text-decoration:none;
  box-shadow:0 7px 0 var(--ink-deep),0 16px 34px rgba(73,225,238,.28);
  transition:transform .16s ease,box-shadow .16s ease,filter .16s ease;
}
.feedback-fab:hover{color:var(--ink-deep);filter:brightness(1.06);transform:translateY(-2px)}
.feedback-fab:active{transform:translateY(4px);box-shadow:0 2px 0 var(--ink-deep),0 8px 20px rgba(73,225,238,.22)}

@media(max-width:760px){
  .feedback-topbar{min-height:64px;padding:8px 12px;gap:8px}
  .feedback-top-actions>span{display:none}
  .feedback-top-actions .btn{min-height:42px;padding:8px 10px;font-size:12px}
  .feedback-shell{width:min(100% - 28px,1120px);margin-bottom:46px}
  .feedback-hero{grid-template-columns:minmax(0,1fr);gap:22px;padding:34px 0 30px}
  .feedback-hero h1{font-size:clamp(42px,13vw,56px)}
  .feedback-hero>div>p:last-child{font-size:15px;line-height:1.7}
  .feedback-promise{padding:19px;border-radius:18px}
  .feedback-promise>strong{font-size:20px}
  .feedback-section{padding:36px 0}
  .feedback-section-head{align-items:flex-start;flex-direction:column;margin-bottom:17px}
  .feedback-section-head>p{text-align:left}
  .feedback-form{grid-template-columns:minmax(0,1fr);gap:14px;padding:17px 14px;border-radius:17px;box-shadow:0 6px 0 var(--ink-deep),var(--shadow-soft)}
  .feedback-form label:nth-of-type(2),.feedback-form label:nth-of-type(3),.feedback-form-meta,.feedback-submit-row{grid-column:auto}
  .feedback-form textarea{min-height:210px}
  .feedback-form-meta{align-items:flex-start;margin-top:-4px}
  .feedback-submit-row{align-items:stretch;flex-direction:column;gap:12px}
  .feedback-submit-row .btn{width:100%;min-height:52px}
  .feedback-status-key{justify-content:flex-start}
  .feedback-item{padding:16px 14px}
  .feedback-item-head{flex-direction:column;gap:10px}
  .feedback-status{align-self:flex-start}
  .feedback-reply{padding:12px}
  .member-feedback-actions{display:grid;grid-template-columns:minmax(0,1fr) auto}
  .member-feedback-actions .btn{min-height:46px}
  .feedback-fab{
    right:12px;bottom:calc(var(--mobile-nav-height,68px) + 12px + env(safe-area-inset-bottom));
    min-height:48px;padding:9px 14px;font-size:12px;
    box-shadow:0 6px 0 var(--ink-deep),0 12px 28px rgba(73,225,238,.28);
  }
}

@media(max-width:360px){
  .feedback-topbar .brand-text strong{font-size:13px}
  .feedback-top-actions .btn{padding-inline:8px}
  .feedback-form-meta{display:grid;gap:3px}
  .feedback-status-key{display:grid;grid-template-columns:1fr 1fr;width:100%}
}

@media(prefers-reduced-motion:reduce){
  .feedback-page *, .feedback-page *::before,.feedback-page *::after{scroll-behavior:auto!important;transition-duration:.01ms!important}
}